Q: What is the System Check doing when I open a training resource?
A: Intrac HTML is a designed to run on the Internet. To meet the
variety of requirements for HTML delivery, the program performs a
check on your computer before continuing.
If a problem is encountered during this diagnostic, a failure message
with additional information will appear on the screen. If the problem
is not readily solved, please contact our technical support department.
The following diagnostics are performed:
Operating System — Windows version must be 98 or higher
Browser — Internet Explorer version 5.5 or higher must be installed
Scripting Setting — VBScript must be enabled (it is by default)
Popup Window Setting — Popup windows must be enabled (no third party ad-blocking software running)
Windows Media Player — ActiveMovie Control must be installed
Windows Media Player — Proper Codec installed
Operating System Setting — MSXML 3.0 XML parser installed
Operating System Setting — 16 bit color or better is recommended
Q: What Internet Explorer settings are required or recommended when using the Intrac HTML software?
A: The Intrac HTML system uses Internet Explorer as a host web browser. To view the resources properly, follow these instructions.
Q: What version of Internet Explorer do I need to run the Intrac HTML?
A: Although Intrac HTML will run on Internet Explorer 5.0, 5.5 or higher
Q: How should I/how do I set the security and advanced settings to use
Internet Explorer with Intrac HTML?
A: In order to run this software at optimum performance,
you may need to change some of the settings in Internet Explorer. For
the most part, the default settings are satisfactory.
Refer to link.
Q: I can hear clicking in the background when I run HTML training
resources. Why does this happen, and what can I do to stop it?
A: When Internet Explorer navigates to a new page, it can be configured
to make a sound, for instance, a click. In order to load pages quickly, the
Intrac HTML system preloads, or "caches", a few pages ahead. Although
you can't see this happening, you may hear these pages loading. To turn
off this cache clicking:
In the Windows Control Panel/Settings/Sounds
select "(none)" for Start Navigation and Complete Navigation
under Windows Explorer.
Q: I am trying to run the training from a CD and it does not seem to want to run.
A: From the Internet Explorer Menu, select Tools/InternetOptions/Advanced tab. Under the Security section, uncheck Allow active content from CDs to run on My Computer and/or Allow active content to run in files on My Computer as necessary.
Q: I am running the training from a file server. How do I link the training to my database?
A: On your server where the training has been placed, you will need to edit the file "c_DBConn.vbs" in the directory I4/Config so that it points to the proper location of your database. We recommend that you use a UNC path when typing in the link.
Q: I am running the training from a web server. How do I link the training to my database?
A: On your server where the training has been placed, you will need to edit the file "c_DBConn.asp" in the directory I4/Config so that it points to the proper location of your database. You will need to use the proper address (server drive letter) when typing in the link.
Q: What should the permissions be set to for the data directory where the database is?
A: Everyone who will be using the record-keeping system or the training should be given full access EXCEPT delete.
Q: Will my HTML Intrac System work with Windows Media Player 9?
A: The Intrac HTML System leverages technology from Windows Media Player. Older versions of the HTML System may produce errors when used on a
machine which has Media 9 installed, but this has been fixed in
Q: Where can I find more information about Media Player, Codecs, and Operating Systems?
Q: Why does the bottom of the training resource window get obscured by
the Windows taskbar?
A: If resources are being utilized in a 640x480 environment you may find
it necessary to modify the taskbar settings if it is obsuring the bottom of
the training window. If so, right-click the 'Start' button, and select
'Properties', uncheck 'Always on top', and check 'Auto hide'.
Problem: Error when starting training indicates that the database cannot be found.
Windows 95/98 - Open up your control panel from Start/Settings/Control Panel. Open up ODBC (not 32 bit). Choose "mctrain" and go to Setup. Make sure the path to the database is pointing to the correct location, and that the system database is also correct. The database should be located on your server in a shared location.
Windows NT/XP - Open up the ODBC Administration from Start/Programs/Administrator Tools/ODBC Administrator, then follow the directions for the mctrain database above.
Problem: I take the training quiz and when I am finished it says that there is no code in the Record Keeping system.
Solution: The Administrator of the Record Keeping system must open Record Keeping and enter the course into the system. The proper code for the course can be found in the memo that was sent with the install CD, or call us for the proper information.
Notice: For NT-XP users, to install the training system on a clean machine for the first time, you must be logged in as a user who has Admin priveleges on that machine.
Problem: My View-your-own Records button in the training system will not work.
Solution: The Record Keeping system has been installed on your system but is not corretly attached to the database. You must run Record Keeping once first to connect to the database for the View-your-own Records button to work correctly.
Problem: When I finish a quiz and go check the View-you-own Records button, the new course does not show up.
Solution: There are two databases on your server and the Record Keeping system is connected to a different one from your training. To correct this problem, first determine which database is the correct one, and then confirm the database path by openeing Record Keeping. The current database path is shown in the bottom right in Record Keeping. If this is not correct, choose File/New Database and select the correct one. If it is already connected to the correct database, then your training has to be rerouted by adjusting the 16 bit ODBC settings (see above under Database Configuration).
Q: What Intrac files should not be Read-only when I am using the Traccess Link?
A: Installing the Intrac Traccess link from CD leaves files read-only; some files need to be writeable in order for the link to work. These files are:
C:\Windows\ITRC_Results.xml - or WINNT on an NT system
When an Intrac training resource is linked to a Traccess folder in the LMS Administrator, an entry is made in CurrentVersion.xml. When a resource is successfully completed by a trainee, the ITRC_Results.xml file is used temporarily to pass this information back to Traccess. If either of these files is Read-only, this will cause a problem.