INTRAC HTML System:
  Installation Running Training From CD Acrobat Reader
  System Requirements Database Link Other Problems
  Internet Explorer Settings Windows Media Player

INTRAC Toolbook System:
  Database Configuration View-your-own Records Missing Course Code

TRACCESS Support:
  Installation System Requirements Read-only Files


INTRAC HTML System
Installation:
Q: How do I install the Intrac HTML system for a Fileserver or Webserver?
A: This documentation was packaged with your System Installation CD.
Q: What MIME types need to be registered in order to run Intrac from a webserver under IIS 6?
A: Because of increased security in IIS 6, the following MIME types on the website in question will need to have the following extensions registered with MIME type txt/xml:

.btn.dat.drz .eti.eva.mod .pce.sec.xml
System Requirements:
Q: What are the minimum hardware and software requirements to run Intrac HTML?
A: Refer to this link.
Q: What is the System Check doing when I open a training resource?
A: Intrac HTML is a designed to run on the Internet. To meet the variety of requirements for HTML delivery, the program performs a check on your computer before continuing. If a problem is encountered during this diagnostic, a failure message with additional information will appear on the screen. If the problem is not readily solved, please contact our technical support department. The following diagnostics are performed:
  • Operating System Windows version must be 98 or higher
  • Browser Internet Explorer version 5.5 or higher must be installed
  • Scripting Setting VBScript must be enabled (it is by default)
  • Popup Window Setting Popup windows must be enabled (no third party ad-blocking software running)
  • Windows Media Player ActiveMovie Control must be installed
  • Windows Media Player Proper Codec installed
  • Operating System Setting MSXML 3.0 XML parser installed
  • Operating System Setting 16 bit color or better is recommended
  • Acrobat Reader Acrobat Reader 5.05 or higher
Internet Explorer Settings:
Q: What Internet Explorer settings are required or recommended when using the Intrac HTML software?
A: The Intrac HTML system uses Internet Explorer as a host web browser. To view the resources properly, follow these instructions.
Q: What version of Internet Explorer do I need to run the Intrac HTML?
A: Although Intrac HTML will run on Internet Explorer 5.0, 5.5 or higher is recommended.
Q: How should I/how do I set the security and advanced settings to use Internet Explorer with Intrac HTML?
A: In order to run this software at optimum performance, you may need to change some of the settings in Internet Explorer. For the most part, the default settings are satisfactory. Refer to link.
Q: I can hear clicking in the background when I run HTML training resources. Why does this happen, and what can I do to stop it?
A: When Internet Explorer navigates to a new page, it can be configured to make a sound, for instance, a click. In order to load pages quickly, the Intrac HTML system preloads, or "caches", a few pages ahead. Although you can't see this happening, you may hear these pages loading. To turn off this cache clicking: In the Windows Control Panel/Settings/Sounds select "(none)" for Start Navigation and Complete Navigation under Windows Explorer.
Running Training From CD
Q: I am trying to run the training from a CD and it does not seem to want to run.
A: From the Internet Explorer Menu, select Tools/InternetOptions/Advanced tab. Under the Security section, uncheck Allow active content from CDs to run on My Computer and/or Allow active content to run in files on My Computer as necessary.
Database Link
Q: I am running the training from a file server. How do I link the training to my database?
A: On your server where the training has been placed, you will need to edit the file "c_DBConn.vbs" in the directory I4/Config so that it points to the proper location of your database. We recommend that you use a UNC path when typing in the link.
Q: I am running the training from a web server. How do I link the training to my database?
A: On your server where the training has been placed, you will need to edit the file "c_DBConn.asp" in the directory I4/Config so that it points to the proper location of your database. You will need to use the proper address (server drive letter) when typing in the link.
Q: What should the permissions be set to for the data directory where the database is?
A: Everyone who will be using the record-keeping system or the training should be given full access EXCEPT delete.
Windows Media Player/Videos:
Q: Will my HTML Intrac System work with Windows Media Player 9?
A: The Intrac HTML System leverages technology from Windows Media Player. Older versions of the HTML System may produce errors when used on a machine which has Media 9 installed, but this has been fixed in later versions.
Q: Where can I find more information about Media Player, Codecs, and Operating Systems?
A: Information is available in this White Paper, and for download here.
Adobe Acrobat Reader:
Q: When the HTML system tries to open a PDF document, I get an error. Why is this?
A: You may need to re-install Adobe Acrobat Reader. If you do not have Acrobat Reader installed, you system may hang when you try and open a PDF document, such as a checklist or site diagram.
Other Problems:
Q: Why does the bottom of the training resource window get obscured by the Windows taskbar?
A: If resources are being utilized in a 640x480 environment you may find it necessary to modify the taskbar settings if it is obsuring the bottom of the training window. If so, right-click the 'Start' button, and select 'Properties', uncheck 'Always on top', and check 'Auto hide'.


INTRAC Toolbook System
Database Configuration:
Problem: Error when starting training indicates that the database cannot be found.
Solution:
  • Windows 95/98 - Open up your control panel from Start/Settings/Control Panel. Open up ODBC (not 32 bit). Choose "mctrain" and go to Setup. Make sure the path to the database is pointing to the correct location, and that the system database is also correct. The database should be located on your server in a shared location.
  • Windows NT/XP - Open up the ODBC Administration from Start/Programs/Administrator Tools/ODBC Administrator, then follow the directions for the mctrain database above.
Missing Course Code:
Problem: I take the training quiz and when I am finished it says that there is no code in the Record Keeping system.
Solution: The Administrator of the Record Keeping system must open Record Keeping and enter the course into the system. The proper code for the course can be found in the memo that was sent with the install CD, or call us for the proper information.
Notice: For NT-XP users, to install the training system on a clean machine for the first time, you must be logged in as a user who has Admin priveleges on that machine.
View-your-own Records:
Problem: My View-your-own Records button in the training system will not work.
Solution: The Record Keeping system has been installed on your system but is not corretly attached to the database. You must run Record Keeping once first to connect to the database for the View-your-own Records button to work correctly.
Problem: When I finish a quiz and go check the View-you-own Records button, the new course does not show up.
Solution: There are two databases on your server and the Record Keeping system is connected to a different one from your training. To correct this problem, first determine which database is the correct one, and then confirm the database path by openeing Record Keeping. The current database path is shown in the bottom right in Record Keeping. If this is not correct, choose File/New Database and select the correct one. If it is already connected to the correct database, then your training has to be rerouted by adjusting the 16 bit ODBC settings (see above under Database Configuration).


Traccess Support
Installation:
Q: How do I install the Intrac HTML system to use with Traccess?
A: This documentation was packaged with your System Installation CD.
System Requirements:
Q: What are the minimum hardware and software requirements to run Intrac HTML?
A: The system requirements to run the INTRAC HTML System with TRACCESS are the same as the regular system requirements. Please refer to this link.
Read-only Files:
Q: What Intrac files should not be Read-only when I am using the Traccess Link?
A: Installing the Intrac Traccess link from CD leaves files read-only; some files need to be writeable in order for the link to work. These files are:
  • .....\HTML\CBT\Generic\CurrentVersion.xml
  • C:\Windows\ITRC_Results.xml - or WINNT on an NT system
When an Intrac training resource is linked to a Traccess folder in the LMS Administrator, an entry is made in CurrentVersion.xml. When a resource is successfully completed by a trainee, the ITRC_Results.xml file is used temporarily to pass this information back to Traccess. If either of these files is Read-only, this will cause a problem.